Top leaders never apologize; mistakes are part of doing business, they say. Thoughtful, compassionate leadership is the last thing a busy business owner has time for, but it can be a critical social skill to learn. Sometimes the only way out of an awkward corner is to say, sincerely, I’m sorry. At other times, simply pointing out the problem is enough. While wildly successful leaders don’t grovel, they do acknowledge their culpability by changing course when mistakes do occur, often owning the mistake without ever apologizing for it.