The Comcast Twin Cities Region recently announced the promotion of long-time employee, Tommy McNeal to the position of Director, Customer Experience. McNeal and his team are responsible for ensuring an exceptional experience for all Twin Cities Comcast customers and work to ensure all employees are at the ready to respond immediately to any issues or concerns.
McNeal brings over 14 years of Comcast experience to his new role, including leadership positions in the Twin Cities call center, multiple sales channels and, most recently, the Xfinity Communities customer relations team where he developed an effective grass-roots approach to assisting customers living in complexes such as apartment buildings and condominiums. McNeal also piloted a new customer relationship initiative that resulted in the roll-out of hundreds of company-wide retail partnerships throughout the country.
In addition to his role with Comcast, McNeal is a leader in the Twin Cities community. He currently serves on the board of directors of Positive Image, helping to guide and shape the organization in ways that will best serve its constituents and the broader community. McNeal has also been actively engaged with various groups that promote leadership development and life skills coaching. A member of Comcast’s Black Employee Network resource group, McNeal also represents the Twin Cities Region on the company’s West Division Diversity, Equity & Inclusion Council.
“I sincerely appreciate the opportunity to serve in this new role with Comcast, where I can combine my personal passions and professional experience together,” said McNeal. “I’m honored to work for an organization that is fully committed to giving back and investing in the communities it serves and look forward to helping lead the kind of positive change we’re making in the Twin Cities.”
Tommy is a long-time Minneapolis resident, where he lives with wife, Ursala of 19 years and 15-year-old daughter, Camryn. In his new role, McNeal will report directly to J.D. Keller, regional senior vice president, Comcast Twin Cities.