The Twin Cities is experiencing some of the coldest weather in a generation, and Comcast wants to make sure its customers – and members of the public – have a way to stay connected in emergencies or if they lose service as a result of the weather.

Comcast is giving access to thousands of Twin Cities area Xfinity Wi-Fi hotspots for free. To access the hotspots, select “xfinitywifi” from the list of available networks and follow the prompts. For a map of area hotspots, click here.

“We’ve opened thousands of Xfinity Wi-Fi hotspots to help area residents stay safe and connected through the cold,” said J.D. Keller, regional vice president, Comcast Twin Cities. “We’ll keep the hotspots open until we come out of this deep freeze.”

Customers can stay connected by downloading these free Xfinity apps from the Android or iOS app stores:

  • Xfinity My Account: Comcast customers can manage their accounts, check for outages, report service interruptions and troubleshoot equipment issues from any mobile device. They also can access My Account online from their computers. Customers should make sure their contact information is current in the app in case Comcast texts or emails important weather-related updates.
  • Xfinity Stream: To ensure they can watch shows and movies in the event of a power outage, customers can download the Xfinity Stream app on their mobile devices, stream live television and watch On Demand content over their cellular networks. They also can download shows and movies in advance and access them via wi-fi or cellular connection. In addition, X1 customers can stream or download DVR content.
  • Xfinity Connect: Xfinity Voice customers can send and receive texts from their home telephone numbers, listen to their voicemail and access their email.

If the electricity goes out, the local utility provider has to restore power before Xfinity technicians can safely start work to restore service. It’s possible that power could be restored before Xfinity services are restored, if the extreme weather damages the Xfinity network.

To stay connected during the storm and cold, Comcast Business customers should use My Account for real-time updates on outages affecting their locations and to enroll to receive service interruption text message notifications. For more tips and resources, click here.

“Safety first. We hope everyone stays warm, safe and connected this week,” Keller emphasized. “Our goal is to help people stay connected and provide the best possible experience during a very difficult and potentially dangerous time.”

(0) comments

Welcome to the discussion.

Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.